Order and Returns
Order and Returns
EXCHANGES:
CAN I EXCHANGE MY ITEMS?
All products purchased from Kaka Shopping Mall can be exchange them at our physical stores except the factory outlets, within 10-12 days of purchase only if
The item(s) is faulty, damaged or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to info @kakashoppingmallpk.com or by calling at +92 3280661185
, in case you want to raise a dispute. At Kaka Shopping Mall , we look at each dispute on a case-by-case basis and tries to be fair to both parties..
Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at @kakashoppingmallpk.com within 3days of purchase before any claims can be processed.
Exchange request is made outside the specified time frame.
The product is damaged because of use.
The product has tampered.
Anything is missing from the package including price tags, labels, original packing, freebies,
Undergarments: cannot be exchanged or returned without the original packaging,
Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually. We will not refund Body shaper return.
Fragrances can only be exchanged if delivered damaged.
CAN I EXCHANGE MY ITEMS AT ANY KAKA SHOPPING MALL?
Yes, as long as the store has the section the comes from (Men / Women or Juniors) except for factory outlets.
RETURNS:
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
Exception And Special Conditions:
Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:
- If the makeup is damaged, it will not be returned. And the payment will not be returned either.
• Underwear: cannot be exchanged or returned without the original packaging, and tagging.
• Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
• Fragrances: must be returned in the original, sealed packaging.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 3 calendar days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.
Once the return has been approved, you will receive the amount or refund in your account.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
In case of a refund in your account it will be done within 10-12 business days.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible. kakashoppingmallpk.com reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?
No.